Exchange and Refund Policy
Eligibility:
Incase you receive the wrong size, or stain/damage on product, we will provide a replacement at the earliest. Kindly provide us with image proof on the same day of receiving the package.
2. Incase the product is not true to it's description/ size chart, reach out to us via Instagram @shraddhaa_trends or via email shraddhaatrends@gmail.com
3. Incase we have issued a credit note, it will be valid for 30 days.
Please note: We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.
Kindly note there will be a slight colour difference due to Photographic Lighting Sources or your Monitor Settings.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
HOW TO EXCHANGE?
Before initiating exchange , kindly ensure products meet the above mentioned eligibility criteria. You must inform us within 2 days of delivery of the product. Kindly email to @shraddhaatrends@gmail.com with order number and attached images of the damage/piece purchased. Once the exchange is approved and we receive the piece, a credit note will be issued with a validity of 30 Days.
- The cost for shipping the product back to us is to be borne by the customer. When we deliver back the garment, We will bear the shipping cost
- Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
- We reserve all rights to inspect the condition of the product before processing any returns or exchanges.
- As a company policy we do not provide refund on any product sold. In order to maintain fairness to our craftsmen, as well as keep our prices fair
You can always contact us for any return question at shraddhaatrends@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it rightocess and post the refund too.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Incase you choose a wrong size, we will not be able to return/exchange the piece as all our pieces are "made to order". Kindly reach out to us before placing the order to incase you have size queries.
- All custom made orders are non-returnable.